Great product. I have had fun finding suitable bowls and pipes and have several good options already. Leaning curve isn't huge if you are familiar with convection. I was able to get great results with very little effort. Recommended for the connoisseur who likes to coax the best flavours from their herb in a relaxed and laid back fashion.
Love the size, battery last, and makes the process to be an enjoyable experience.
I was so excited to get my Neo and of course I immediately dropped it and shattered the chimney. I was able to send it in for repair and get it back in a week! The flavor is complex and delicious and I've found it works great for concentrates as well as flower. Very pleased with it!
After a slow start (making sure battery was installed and working, understanding how to control the pull based on the color and brightness of the orange burn, and finally seeing an exhale...) it has been fabulous. Plus, it extends the “life” of the flower in the bowl. Really like this thing!