It's been about a year since I ordered the Neo...and I still love it! I actually found this device after scouring the internet for days, finding a device that was suitable to my various medical conditions. Then I came across this site posting about a new product that would be released soon (it wasn't even available at the time and I normally do not buy devices where I cannot read reviews, but I was desperate)! I have a lot of allergies, so finding a way to inhale without combustion or placing your herb in a stainless steel bowl or through a stainless steel filter (which is no-go for nickel allergy people) was extremely difficult! Ceramic is ok, but is often treated with some chemical or another, and ruins the purity of your experience. With this device I can put my flower in a glass bowl, and heat it with nothing more than pure glass and quartz touching my medicine. Definitely a cleaner way to medicate!
Aside from purity, the functionality of the Neo is extremely versatile; which makes it ideal for smokers or vapers. It can be used with a pipe or glass water piece, and you can adjust your temperature accordingly. There is a bit of a learning curve, but once you get the hang of it you can definitely customize it to your needs. I normally don't get devices that have preset temps, but since the heating element is button-activated, you can hold the temp for as long or short as you'd like, which you can't do with other vaporizers or through combustion. Even with vaporizers that let you set specific temperatures, your herb sits in the bowl and continues to cook, even after you turn it off! With the Neo, you just set the level of your heat, then hold and/or release the heating button to maintain or adjust your temperature. When you are done, you remove it from your herb. It sounds complicated and it did intimidated me at first, but trust me...after you get the hang of where you like YOUR temperature, it is the most efficient AND effective way to medicate. You are able to get much more consistent heating throughout your herb, which means you waste less!
I will admit in the beginning I had some complications with the battery, and these guys are definitely willing to spend as much time as necessary to help resolve your issue. In the end it turned out to be a minor glitch and operates just fine. The battery level was dropping after only being on a few seconds, because it shows it going down if it is not at complete 100% capacity. It wasn't actually draining to 75% after only a few seconds, but since it was not perfectly 100%, it was showing battery loss. It lasts as long as a proper functioning Neo should though. It's a little hard to decipher how much battery you actually have, but again, a very minor issue. I just make sure I have other charged batteries as a back up.
In conclusion...both the product and customer service are stellar and I couldn't be happier to support this business and promote their product!