Return Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, if damaged or has missing parts for reasons not due to our error, may not be returned. 


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@PrrlLabs.com.

Sale items
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@PrrlLabs.com and send your item to: Prrl Labs, PO Box 820028, Portland, OR 97202, USA.

Shipping
To return your product, you should mail your product to: Prrl Labs, PO Box 820028, Portland, OR 97202, USA.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

★ Customer Reviews

What customers are saying

54 reviews
81%
(44)
13%
(7)
2%
(1)
4%
(2)
0%
(0)
A
Neo
A.S.
Endgame

I absolutely love this thing, after trying so many different vapes, this one is the endgame for me and was exactly what I was looking for.

Love it!

The Neo from Prrl Labs is awesome. I haven't quite mastered it yet, so not every hit is great, but it really works as promised. I turn it up to 5 diamonds and I use the silicone adapter (even though I have the special bowl piece) because I think it makes a better seal. Once I perfect my technique, this thing will be a cloud machine. I highly recommend this product.

P
Neo
P.F.
Perfect vapor!

The Neo has proven to be well worth the purchase price. I also grabbed one of the Schott Borosilicate 14mm Bowls, which is a perfect addition to my heavy glass bong. With a slight very short learning curve I have been able to produce incredible tasting inhales every time. I liked it so much I went ahead and just purchased one of the leather cases to keep it safe. I found that it works best for me if I leave the silicone sleeve on permanently. I use this to vaporize cannabis for medical reasons and I am so pleased with the performance. It is so cool that it has turned all of my smoking pieces into vaporizers! And it performs as well as the best vaporizers that I previously purchased. Thank you.

The Neo Rocks!

This thing kicks ash! Love the concept and form factor. Unmatched flavor and the build quality is solid. Quick heat up and very user-friendly. I highly recommend along with the beautifully crafted leather case! :-)

E
Neo
E.E.
It's a pretty great little device, and a nice alternative to a lighter

I love being able to use most any piece I have with the Neo. Occasionally it can be a little tough to figure out the right bowl to use it with and get the best seal, but it's definitely worth it to all of a sudden have all your pieces become vapes.