Prrl Labs, Inc. provides a limited warranty on the Neo™ device against defects in material and/or workmanship under normal use for a period of one (1) year from the date of purchase. This limited warranty is not  transferable. If a warranty claim is received during this warranty period, Prrl Labs, Inc. will conduct one or more of the following actions, at its own discretion, to remedy the situation:

  1. Exchange the defective part with one that is functionally equivalent or a new part, or
  2. Repair the product defect, or
  3. Replace the NEO™ device with a brand new unit, or
  4. Refund the purchase for the full purchase price


The Limited Warranty does not apply to any non Prrl Labs products. The Limited Warranty applies only to products manufactured by Prrl Labs, Inc. that can be clearly identified by the Prrl Labs trademark name or logo. The Limited Warranty does not apply to batteries.

This Limited Warranty will be considered null and void if it is determined that the Neo device is malfunctioning is a result of one or more of the following acts:

  • Damage caused by operating the Neo in a manner outside of what is recommended or permitted and as described in the user manual;
  • Using the Neo with a battery module supplied or manufactured by a third party;
  • Damage caused by product neglect, including droppage;
  • Damage caused by disassembling, manipulating, or altering the device in any way, including the firmware, or attempting your own repairs;
  • Damage to the cosmetic appearance of the Neo device, including, but not limited to scratches, dents, chipped or broken off parts;
  • Damage to the Neo device caused by misuse, abuse, theft, natural disasters or any other external causes.
  • Any failure to follow the Safety Instructions provided with this product


  1. Contact Prrl Labs at support@PrrlLabs.com. Our customer service team will try to diagnose your problem and assist you in resolving it.
  2. If it is determined that you need to send your Neo device in for further examination, you'll receive shipping instructions from customer service
  3. Please reference your order number with your shipment (we can get this for you if you can't find it
  4. Buyers are responsible for all shipping costs associated with the warranty process 
  5. Obtaining a tracking number and signature verification are suggested as Prrl Labs, Inc. is not responsible for lost or stolen shipments.

Updated February 9, 2022