Warranty

2-YEAR LIMITED WARRANTY

Prrl Labs, Inc. provides a limited warranty on the NEO™ device against defects in material and/or workmanship under normal use for a period of (2) years from the date of purchase. This limited warranty is not  transferrable. If a warranty claim is received during this warranty period, Prrl Labs, Inc. will conduct one or more of the following actions, at its own discretion, to remedy the situation:

  1. Exchange the defective part with one that is functionally equivalent or a new part, or
  2. Repair the product defect, or
  3. Replace the NEO™ device with a brand new unit, or
  4. Refund the purchase for the full purchase price; at the discretion of Prrl Labs, Inc.

EXCLUSIONS AND LIMITATIONS

The Limited Warranty does not apply to any non Prrl Labs products. The Limited Warranty applies only to products manufactured by Prrl Labs, Inc. that can be clearly identified by the Prrl Labs trademark name or logo. The Limited Warranty does not apply to batteries.


This Limited Warranty will be considered null and void if it is determined that the NEO™ device is malfunctioning is a result of one or more of the following acts:

  • Damage caused by operating the NEO™ in a manner outside of what is recommended or permitted and as described in the user manual;
  • Using the NEO™ with a battery module supplied or manufactured by a third party;
  • Damage caused by product neglect, including droppage;
  • Damage caused by disassembling, manipulating, or altering the device in any way, including the firmware, or attempting your own repairs;
  • Damage to the cosmetic appearance of the NEO™ device, including, but not limited to scratches, dents, chipped or broken off parts;
  • Damage to the NEO™ device caused by misuse, abuse, theft, natural disasters or any other external causes.
  • Any failure to follow the Safety Instructions provided with this product

WARRANTY CLAIM INSTRUCTIONS

  1. Contact Prrl Labs at support@PrrlLabs.com. Our customer service agent will try to diagnose your problem and assist you in resolving it.
  2. If it is determined that you need to send your NEO™ device in for further examination, you will need to obtain an RMA (Returned Material Authorization) number and shipping instructions from the Customer Service Representative.
  3. Please include a copy of your original sales receipt, any e-mail correspondence and RMA number with your shipment.
  4. Buyers are responsible for all shipping costs associated with the warranty process.
  5. Tracking numbers and signature are suggested as Prrl Labs, Inc. is not responsible for lost or stolen shipments.
★ Customer Reviews

What customers are saying

47 reviews
79%
(37)
15%
(7)
2%
(1)
4%
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0%
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M
Neo
M.V.
Does it Neo?

My neo was exactly what I was looking for. A way to vaporize my Cannabis with any bong of my choice. I use it daily and have become such a fan.

B
Neo
B.i.t.5.
This Old Hippie Loves It!

While I wish I could have something like this to vape oil, I am still absolutely delighted to have this tool to make it easy for me to vape flower. When you reach a certain age you may find yourself sick and tired of dealing with complex ways to vape (or otherwise indulge). This not only makes vaping easy, but it makes it easier than smoking.

Having smoked cigarettes, and other things for MANY years I no longer want to smoke. It's a proven cause of cancer (at least smoking cigarettes is) and it irritates my throat and lungs. I prefer vaping, but except for Pax pods for concentrates and the Neo with a pipe full of flower, I haven't found a really easy way that's also effective. I have tried many other vapes but they were never as efficient or effective as the Neo is with a simple pipe. I don't want to deal with the amount of fire and heat needed to vape oil or to constantly clean glass pieces. I'm OLD, I want to take it EASY, but I still want to use flower to deal with pain and anxiety (and for enjoyment, but don't tell the people who gave me my medical card that I actually enjoy getting high). Neo really does it for old farts like me! My son, who pointed me towards the Neo, also loves it, so it's not just a tool for the old and arthritic, but it works well for us too! For those of you who have parents who are old, unrepentant hippies like me, please make sure that when you finally have to send them to nursing homes, make sure to send them somewhere that allows unlimited vaping and has rocking chairs on the porch where they can partake and enjoy nature at the same time. It won't just make it easier for us, but will make it easier for our caretakers (because we will be pleasant old people rather than grumpy, old ladies and men who yell at kids for walking on the grass).

J
Neo
J.H.
Loving the Neo

Really enjoying using the Neo. Produces great flavor and extracts really well. I also got the purr bowl and it definitely adds another level of efficiency but it is a ton of fun trying out different pieces with the Neo.

Super Nice!

An awesome case, with superb craftsmanship. I like it a lot and I am very happy with the purchase.

Fits like it was made for it, which it was.

Thanks guys. The Neo, the Purr glass bowl and this case. A terrific trinity.

K
Neo
K.
A Neo Experience

Loving my Neo! It looks really solid and quality built and delivers terpy full convection vapor with most of my pipes and rigs. Free air flow. A bit of practice is required in order to find the right draw rate, wattage and preheating need but no rocket science there. Definitely a a top notch device!