I’ve had the Neo for a little over a month now and have used it every day until I dropped it a week into having it…total klutz! Quartz chimney cracked and broke my heart. Went back to the site with tears and loved it so much I was going to order a brand new one to replace it….but fortunately they had a chimney repair service!! Sent it to them and after a few days got it repaired and was back to brand new. Company is first class and shows in their products and service. I can’t wait to see what else this place pumps out. Thank you!
Received my Neo in amazing packaging. Easy to use and so much flavor. I currently use an Airizer Extreme Q for my daily so it was not too much of a transition to use this with my Heir Aura. Will never be using a lighter again! I can promise you that.
This little thing really does rip!
The Neo takes a bit of a technique and patience to make this work, but once you get the hang of the simple technique, this thing really delivers!!
Keep an open mind, put on some music, and relax! This thing works best when you're using slow, gentle sips, and will literally not work if you're ripping away too hard.
And if you're not the kind of person who cares about hoarding ABV, you can easily blacken your herb without combustion.
Some users find that their best results come from giving their herb a cycle of heat first to warm up their herb, and then drawing with their next heat cycle.
Another beauty about this, is never worrying about putting a cherry out to stop your herb from wasting away while you're not pulling. No combustion means no cherry poking!
I had an issue with the first one that arrived. It wasn’t holding charge and overheating fast. I emailed Prrl and they got back to me within a day to ship me out a new one. That commitment to their warranty really said something to me. Is a beautiful piece. Weight feels good in the hand. They ain’t cheap but once you feel it in your hands you realize why