The body of your Neo is tough and rugged, but the chimney is made of quartz for its thermal properties, airway purity, and design precision. Quartz is brittle like glass, so in the event that your quartz chimney ever becomes damaged, we can fix it.
What should happen next:
Purchase this service to get in our queue
Ship your Neo to us at 2923 NW Telshire Terrace, Beaverton, Oregon, USA 97006
We will fix your Neo within 5 days of receiving it
We will send you an alert when it's on its way back to you
To avoid having to use this service, take care of your Neo by:
Laying the Neo down flat when not in use, not standing up
Storing the Neo with the silicone adapter on the quartz chimney
Ceramic chimney repair
I am the world’s best at breaking stuff!!! So of course I dropped my NEO over an unforgiving surface and broke the ceramic chimney.. Lucky for me The team at Prrl Labs was there to save the day!! I ordered a new one on their website, and shipped it off. In a surprisingly fast turnaround my device on his back at my door in less than a week. Great job Folks!!!!
Good As New Neo
Clumsy me dropped my Neo and cracked the glass. It took just a minute to order a repair, and my Neo was back as good as new in less than a week. What could have been heartbreak was just a break. Great service, great product. I couldn't be more pleased, unless I were less clumsy.
shopdognyc (New Jersey)
One of the coolest things I own
Love experimenting with the Neo on different bowls. Glad I have one of the first sets that came out and the guys really stand behind their product and customers. How can you go wrong?
David Yardas (District of Columbia)
I got my Neo (where did you get that name?) back last week after sending it in for repair a few weeks back, and I like it now just as much as before (also the whole return/repair process went very smoothly, so I really appreciate that!).
Ryan P (Nebraska)
Great Product, Even Greater Company!
I’ve had the Neo for a little over a month now and have used it every day until I dropped it a week into having it…total klutz! Quartz chimney cracked and broke my heart. Went back to the site with tears and loved it so much I was going to order a brand new one to replace it….but fortunately they had a chimney repair service!! Sent it to them and after a few days got it repaired and was back to brand new. Company is first class and shows in their products and service. I can’t wait to see what else this place pumps out. Thank you!
The Neo is definitely a higher end product, but why not ? Like a fine wine , you will drink out of a proper wine glass well the Neo is that for flower. Absolutely love the ritual of holding a pipe and Neo during the vape process.