This little thing really does rip!
The Neo takes a bit of a technique and patience to make this work, but once you get the hang of the simple technique, this thing really delivers!!
Keep an open mind, put on some music, and relax! This thing works best when you're using slow, gentle sips, and will literally not work if you're ripping away too hard.
And if you're not the kind of person who cares about hoarding ABV, you can easily blacken your herb without combustion.
Some users find that their best results come from giving their herb a cycle of heat first to warm up their herb, and then drawing with their next heat cycle.
Another beauty about this, is never worrying about putting a cherry out to stop your herb from wasting away while you're not pulling. No combustion means no cherry poking!
I had an issue with the first one that arrived. It wasn’t holding charge and overheating fast. I emailed Prrl and they got back to me within a day to ship me out a new one. That commitment to their warranty really said something to me. Is a beautiful piece. Weight feels good in the hand. They ain’t cheap but once you feel it in your hands you realize why
It's been about a year since I ordered the Neo...and I still love it! I actually found this device after scouring the internet for days, finding a device that was suitable to my various medical conditions. Then I came across this site posting about a new product that would be released soon (it wasn't even available at the time and I normally do not buy devices where I cannot read reviews, but I was desperate)! I have a lot of allergies, so finding a way to inhale without combustion or placing your herb in a stainless steel bowl or through a stainless steel filter (which is no-go for nickel allergy people) was extremely difficult! Ceramic is ok, but is often treated with some chemical or another, and ruins the purity of your experience. With this device I can put my flower in a glass bowl, and heat it with nothing more than pure glass and quartz touching my medicine. Definitely a cleaner way to medicate!
Aside from purity, the functionality of the Neo is extremely versatile; which makes it ideal for smokers or vapers. It can be used with a pipe or glass water piece, and you can adjust your temperature accordingly. There is a bit of a learning curve, but once you get the hang of it you can definitely customize it to your needs. I normally don't get devices that have preset temps, but since the heating element is button-activated, you can hold the temp for as long or short as you'd like, which you can't do with other vaporizers or through combustion. Even with vaporizers that let you set specific temperatures, your herb sits in the bowl and continues to cook, even after you turn it off! With the Neo, you just set the level of your heat, then hold and/or release the heating button to maintain or adjust your temperature. When you are done, you remove it from your herb. It sounds complicated and it did intimidated me at first, but trust me...after you get the hang of where you like YOUR temperature, it is the most efficient AND effective way to medicate. You are able to get much more consistent heating throughout your herb, which means you waste less!
I will admit in the beginning I had some complications with the battery, and these guys are definitely willing to spend as much time as necessary to help resolve your issue. In the end it turned out to be a minor glitch and operates just fine. The battery level was dropping after only being on a few seconds, because it shows it going down if it is not at complete 100% capacity. It wasn't actually draining to 75% after only a few seconds, but since it was not perfectly 100%, it was showing battery loss. It lasts as long as a proper functioning Neo should though. It's a little hard to decipher how much battery you actually have, but again, a very minor issue. I just make sure I have other charged batteries as a back up.
In conclusion...both the product and customer service are stellar and I couldn't be happier to support this business and promote their product!
This device is Absolutely revolutionary for the lighter using cannabis consumers of today... I don't smoke much flower these days, but when I do it will be with my newly discovered neo
I've evolved into an edible doser during the day but at night I find myself smoking a little for the extra headspace of the evening. Which is saying that I am not a heavy smoker by any means. But I found myself embarrassed by the smell of smoking, the unhealthiness of inhaling carbon and burnt gasses created guilt within me. I'm a medical patient and my health is a top priority so I knew I needed to change.
I bought the Neo foremost because it was the vape solution that allowed the most smoking-like experience. I could use my favorite glass with it and thus my same routines.
My initial impression of vaping with Neo was "is that it?" It was underwhelming, less of a high and virtually no vapor exhaled. (I had no experience with vaping at all at that time) I slowly eased into the use of Neo, experimented with the heat settings, different pipes, and as the weeks went on I felt the high was getting better. I had to learn that the vape high is slower, it builds like a wave rolling in. In retrospect I had to reset my brain from the expectation of the high impact, immediate, effects of smoking. It took a few weeks for me to transition to the new way.
Now I look forward to getting my glow on. Each session I expect to take some time, relaxing, listening to music while heating the Neo, loading the bowl, taking a few puffs and a pull then stirring and tamping, repeating three or four times. it's a pleasant ritual that is not to be had from the mainstream black box portable vapes. The orange glow is warm and inviting as it penetrates the glass bowl. This effect is a nice bonus, it feels warm and fuzzy like looking into a fireplace.
I'm still trying to find the right heat setting as it is easy to burn my bowl as the session progresses and everything heats up resulting in some whiffs of smoke along with vapor. Turning down the heat one notch half way through the session works well-four dots down to three.
I'd like to add that my Neo did fail to heat up one day after two months of use, so I emailed Prrl and they were on it pronto. I had a replacement unit within 3 days. Top customer service from Harvey with a handwritten note from Mark the CEO. The personal touch that is so hard to come by these days.