Customer reviews

Based on 132 reviews
85%
(112)
13%
(17)
1%
(1)
2%
(2)
0%
(0)
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Terp Surfer Pipe
Gary Juelich II (Missouri)
Great products

The pure taste is remarkable. Solid product and the size of the pipe is perfect for heat placement.

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Neo Atomizer
Jeff L. in Canada (Ontario)
Awesome Unit!

Solid Unit, Opens a Lot of Possibilities
The Neo is a well built easy to understand vaporizer. The controls are straight forward and easy to operate. However, be prepared to practice different heat settings and draw strength until you get it to work good for you. It took me about 5 sessions to get it. Once you get it, it’s easy to replicate. I only vape now but I have a good collection of pipes & bong bowls that I can use again with the Neo.

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Silicone adapter (2-pack)
Jeff L. in Canada (Ontario)
Silicon Adapter...Good to have!

I bought 2 extra silicone adapter with my Neo. One is included but I thought I may need more in the future. So far the included adapter is still working great. They're good to have to ensure a good seal with your pipe or bowl.

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Silicone adapter (2-pack)
Jeff L. in Canada (Ontario)
Solid Unit, Opens a Lot of Possibilities

The Neo is a well built easy to understand vaporizer. The controls are straight forward and easy to operate. However, be prepared to practice different heat settings and draw strength until you get it to work good for you. It took me about 5 sessions to get it. Once you get it, it’s easy to replicate. I only vape now but I have a good collection of pipes & bong bowls that I can use again with the Neo.

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Black Neo + Walnut Terp Surfer Bundle
Wavy Vaporizers (Florida)
Herbal extractor

It's not a vaporizer it's a herbal extractor. Donr like to say that neither? Ok it's a heater. It's not a vaporizer because NO WEED goes inside the neo at all. The neo is just providing u heat to use. Perfect loophole to jump through this crucification vaporizers are going through. Blame big pharmaceutical companies for this vape mail ban. Fuck tobacco fuck combustion

Judge.me YouTube video placeholder
Smooth experience

I’ve had the Neo for about a week now and I’m enjoying it very much. It’s a beautiful design and there’s so much support that it wasn’t stressful to learn how to use it. I also know that I’ll get better at using it over time so I’m in no rush. I definitely get high from using it and I just love that I’m taking better care of my lungs!

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Neo Atomizer
Easy Wind (District of Columbia)
Game changer for flavor chasers

When you first pick this up out of the box you’ll be amazed at how heavy and solid it feels. The controls are intuitive and easy to learn quickly. It will work well with any bowl or slide that makes a nice seal with the glass chimney and keeps the herb within about 3/8” of the end of the chimney. I enjoy it with a j-hook and a OWW Noisy Cricket bowl.
Starting at one “diamond” of power you get wispy hits of pure blissful flavor. As you temp step up - stirring the load and increasing the power - you’ll get bigger clouds without much loss of flavor. Extraction is thorough and efficient with AVB as brown as you want it - right up through combustion if you overcook a dry load on full power. Battery life is on par with other 18650 powered devices - and being able to carry spare user-replaceable batteries is a huge plus.
As for negatives: the glass chimney is very delicate and the Neo is slippery and easy to drop - especially after a few sessions. Fortunately chimney replacement is handled quickly at a fair price. At the suggestion of Neo Support I added some Cat Tongue grip tapes to the sides of the Neo and that improved the grip dramatically.
Usually there’s a trade off between big flavor and big clouds and the Neo gives you both in a high quality device.

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Neo Atomizer
Aaron H. (Minnesota)
The future is here - Get rid of that lighter!

The Neo: Innovative, easy to use, amazing flavors, great accessories, and enjoyable. An incredible device with excellent customer service!

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Neo Atomizer
Ethan Ouimet (Oregon)
Great Product, Amazing Experience

There are a lot of products on the market that market themselves as being “vaporizers”, but in fact most are not truly vaporizing your cannabis. That’s not the case with the Neo, and wow does it accomplish true vaporization so well! It’s easy to use, gently heats your cannabis, produces amazing flavor, and is an all around enjoyable experience. It works perfectly with the Terp Surfer and I also had success using it with other glass devices as well (however the glass insert bowl design of the Terp Surfer makes for optimal use of your material).
I’m very impressed with the design and engineering of the device as well. Heat management in such a small form factor is a challenge but I never felt any safety concern with the Neo when operated properly. The single button operation is great and swappable batteries are a plus too.
I’d highly recommend this device as an addition to your cannabis consumption routine, it’s a truly unique and wonderful experience.

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Terp Surfer Pipe
Ethan Ouimet (Oregon)
Fantastic Device, Incredible Experience

There are a lot of products on the market that market themselves as being “vaporizers”, but in fact most are not truly vaporizing your cannabis. That’s not the case with the Neo, and wow does it accomplish true vaporization so well! It’s easy to use, gently heats your cannabis, produces amazing flavor, and is an all around enjoyable experience. It works perfectly with the Terp Surfer and I also had success using it with other glass devices as well (however the glass insert bowl design of the Terp Surfer makes for optimal use of your material).
I’m very impressed with the design and engineering of the device as well. Heat management in such a small form factor is a challenge but I never felt any safety concern with the Neo when operated properly. The single button operation is great and swappable batteries are a plus too.
I’d highly recommend this device as an addition to your cannabis consumption routine, it’s a truly unique and wonderful experience.

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Neo Atomizer
Michael Capizzi (New York)
Gets better with every session!

Definitely a learning curve here but you’ll be very happy once you dial it in. So far I find a bowl is a better option than a bong, but again I’m still dialing it myself. Flavor is outstanding! It’s worth picking up another battery or two. This thing puts out a lot of power and therefore the battery tends to diminish quickly. I’d say 4-5 bowl packings (sessions) per charge. Overall, I’d buy it again.

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The Neo: Chimney Repair
TiffyBob (California)
Good As New Neo

Clumsy me dropped my Neo and cracked the glass. It took just a minute to order a repair, and my Neo was back as good as new in less than a week. What could have been heartbreak was just a break. Great service, great product. I couldn't be more pleased, unless I were less clumsy.

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The Neo: Chimney Repair
shopdognyc (New Jersey)
One of the coolest things I own

Love experimenting with the Neo on different bowls. Glad I have one of the first sets that came out and the guys really stand behind their product and customers. How can you go wrong?

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Neo Atomizer
Customer (Michigan)
Great customer service!

Hello, I had an issue with my Neo and they quickly replaced it for me with a new one. Back in business with such a great product!

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Quartz Herb Capsule
Peter Fisher (Oregon)
Slow surfing

I purchased a Prrl Neo a while back and have grown to enjoy it very much. Recently I purchased a Terp surfer. Once I learn how to slow down a bit I caught on to the learning curve quite easily. Being a heavy hitter it took a bit of restraint to take slow easy draws. But once I got the hang of it the taste is incredible. Thank you for another incredible product.

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Neo Atomizer
Chris Winchell (Wisconsin)
Great Device and Customer Service

When I bought my Neo, USPS confiscated it and did not communicate that in any way until contacted. However, Prrl labs very quickly sent me a replacement with a hand written apology and Mark Lewis’s (co-founder and inventor) number and email.

Once my Neo was charged and ready to go, I picked my favorite glass piece. The one that I had been neglecting since I stopped combusting 4 years ago. The technique is fairly easy to pick up with just a small learning curve but once figured out, flavor city. This thing can RIP. If you have glass that’s just sitting there, do yourself a favor and buy a Neo.

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The Neo: Chimney Repair
David Yardas (District of Columbia)
Successful repair

I got my Neo (where did you get that name?) back last week after sending it in for repair a few weeks back, and I like it now just as much as before (also the whole return/repair process went very smoothly, so I really appreciate that!).

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Neo Atomizer
Col. Forbin (Illinois)
Very much worth it

The learning curve is steep but once you get it, this will be your everyday vape. The fact that you can use this with almost any glass is a game changer. I’m using it with a Purr Glass corncob bubbler with the 7-hole bowl (NOT the one made specifically for the neo) and it fits perfectly. Smooth, even extraction that milks up the chamber and gets me blasted. I have yet to use it on my bong but I have no doubt it’s going to be a great experience. You can tell the quality when you hold it and like the old saying goes, buy it nice or buy it twice. This is my 3rd high end vape and I feel like $200 is a fair deal for what you get. My tips to get you vaping well and quickly: their suggestion of cigar like puffs on the first hit until you pull/taste vapor makes a massive difference. Make each pull at least a second long and don’t be afraid to make it firm (but even). Once you taste and see vapor, pull ~80% of what you normally would during combustion. Depending on the strain, your 2nd and later hits should be on a heat setting of 2 or even 1. Stirring frequently is good. If I’m home and have access to my setup, I’ll hit it twice and “flip” the bowl (put the top contents of the bowl on the bottom and vice versa). This seems to give the best flavor. Worth a pickup, you’ll get to use all your glass and your lungs will thank you!

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Neo Atomizer
Customer
Uniquely cool

I purchased the Neo for a gift. As it turns out my friend just loved it. So I couldn't say I'm not totally satisfied.

Terp Surf 🏄‍♂️ the waves all day

I got the Neo Prrl a while back and was nothing short of impressed. It changed my herb consumption entirely. Combustion lost its hold in my life. I used the Prrl on all kinds of glass and it was great. Then I caved on a Terp Surfer. Lol. Just buy it. I have a silver surfer desktop vape and the thing is 10/10. The Terp surfer + Prrl Neo is 10/10, but on-the-go. The flavor profile you can get out of your flower is astounding. You won’t ever want to burn bud again.

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Neo Atomizer
Chris Reynolds (Pennsylvania)
Replaced a defective unit, no questions asked

I had my Neo for the better part of a year. One night I was using it and out of nowhere, the screen said “no atomizer found”. I tried everything to fix it, as it wouldn’t fire. After an hour I emailed customer support. Within 10 minutes, the customer support rep emailed me. We went back and forth a couple times so he could understand the issue. Once he got the full picture, he followed up with a pre-paid shipping label to fly mine home so they could run diagnostics, and an order confirmation for a new Neo. It’s nice to know that a small business will go out of their way, knowing they could easily say “hey man, sorry that happened… feel free to buy another.” Shout out my man Harvey for securing me as a ride or die for Prrl Labs!

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Silicone adapter (2-pack)
Grahamothy (California)
Excellent with a pinch of practice

Game Changer! A little practice required

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Neo Atomizer
Caleb Voorhees (Illinois)
Excellent

Really pairs well with the Terp Surfer and the Heir water pipe. Definitely my current favorite way to vape.

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Terp Surfer Pipe
Dave Myers
The Neo + the Terp Surfer = MAGIC

I received one of the first Neos, and I’ve loved it since day one, but when I received my Terp Surfer it took things to a fantastic other level! The flavor and clouds It produces are truly phenomenal, and I highly recommend, that if you’re a vaper or looking to move from combustion to vaping, you pick up this combo!!!

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Terp Surfer Pipe
Jamie Toth (Oregon)
Great Device that Creates Amazing Experiences

The Neo transformed my vaporization experiences into more than I had even hoped! Since this revolutionary device allows me to use my own glassware and other cannabis ephemera, my favorite rituals with beloved pieces remain intact!

The Neo with the Terp Surfer creates delicious vapor that shows off the amazing flavors that craft cannabis has to offer in an easy to clean design. The Terp Surfer and the Neo are literally made for each other, and the two create a delightful flavor and experience that will have you coming back for more.

The thoughtfulness of both the Neo and the Terp Surfer make them an exceptional way to enhance your cannabis experience.