Customer reviews

Based on 95 reviews
The Neo: Chimney Repair
Ryan P (Nebraska)
Great Product, Even Greater Company!

I’ve had the Neo for a little over a month now and have used it every day until I dropped it a week into having it…total klutz! Quartz chimney cracked and broke my heart. Went back to the site with tears and loved it so much I was going to order a brand new one to replace it….but fortunately they had a chimney repair service!! Sent it to them and after a few days got it repaired and was back to brand new. Company is first class and shows in their products and service. I can’t wait to see what else this place pumps out. Thank you!

The Neo
Tyler Glosik (Ohio)
Works great

This is a brilliant product, highly recommend it to any prospective buyer

The Neo
Ryan P (Nebraska)
This is everything

Received my Neo in amazing packaging. Easy to use and so much flavor. I currently use an Airizer Extreme Q for my daily so it was not too much of a transition to use this with my Heir Aura. Will never be using a lighter again! I can promise you that.

The Neo
Michael (Minnesota)
Impressive vapor from a small package!

This little thing really does rip!
The Neo takes a bit of a technique and patience to make this work, but once you get the hang of the simple technique, this thing really delivers!!
Keep an open mind, put on some music, and relax! This thing works best when you're using slow, gentle sips, and will literally not work if you're ripping away too hard.
And if you're not the kind of person who cares about hoarding ABV, you can easily blacken your herb without combustion.
Some users find that their best results come from giving their herb a cycle of heat first to warm up their herb, and then drawing with their next heat cycle.
Another beauty about this, is never worrying about putting a cherry out to stop your herb from wasting away while you're not pulling. No combustion means no cherry poking!

The Neo
Johnny Ruggieri (California)
Customer support is everything these days!

I had an issue with the first one that arrived. It wasn’t holding charge and overheating fast. I emailed Prrl and they got back to me within a day to ship me out a new one. That commitment to their warranty really said something to me. Is a beautiful piece. Weight feels good in the hand. They ain’t cheap but once you feel it in your hands you realize why

The Neo
Gina (New Jersey)
1 year later...

It's been about a year since I ordered the Neo...and I still love it! I actually found this device after scouring the internet for days, finding a device that was suitable to my various medical conditions. Then I came across this site posting about a new product that would be released soon (it wasn't even available at the time and I normally do not buy devices where I cannot read reviews, but I was desperate)! I have a lot of allergies, so finding a way to inhale without combustion or placing your herb in a stainless steel bowl or through a stainless steel filter (which is no-go for nickel allergy people) was extremely difficult! Ceramic is ok, but is often treated with some chemical or another, and ruins the purity of your experience. With this device I can put my flower in a glass bowl, and heat it with nothing more than pure glass and quartz touching my medicine. Definitely a cleaner way to medicate!

Aside from purity, the functionality of the Neo is extremely versatile; which makes it ideal for smokers or vapers. It can be used with a pipe or glass water piece, and you can adjust your temperature accordingly. There is a bit of a learning curve, but once you get the hang of it you can definitely customize it to your needs. I normally don't get devices that have preset temps, but since the heating element is button-activated, you can hold the temp for as long or short as you'd like, which you can't do with other vaporizers or through combustion. Even with vaporizers that let you set specific temperatures, your herb sits in the bowl and continues to cook, even after you turn it off! With the Neo, you just set the level of your heat, then hold and/or release the heating button to maintain or adjust your temperature. When you are done, you remove it from your herb. It sounds complicated and it did intimidated me at first, but trust me...after you get the hang of where you like YOUR temperature, it is the most efficient AND effective way to medicate. You are able to get much more consistent heating throughout your herb, which means you waste less!

I will admit in the beginning I had some complications with the battery, and these guys are definitely willing to spend as much time as necessary to help resolve your issue. In the end it turned out to be a minor glitch and operates just fine. The battery level was dropping after only being on a few seconds, because it shows it going down if it is not at complete 100% capacity. It wasn't actually draining to 75% after only a few seconds, but since it was not perfectly 100%, it was showing battery loss. It lasts as long as a proper functioning Neo should though. It's a little hard to decipher how much battery you actually have, but again, a very minor issue. I just make sure I have other charged batteries as a back up.

In conclusion...both the product and customer service are stellar and I couldn't be happier to support this business and promote their product!

Neo Leather Case
Chef Sebastian Carosi (Washington)

This device is Absolutely revolutionary for the lighter using cannabis consumers of today... I don't smoke much flower these days, but when I do it will be with my newly discovered neo

The Neo
4Dbox (California)
The Neo is about the ritual of session

I've evolved into an edible doser during the day but at night I find myself smoking a little for the extra headspace of the evening. Which is saying that I am not a heavy smoker by any means. But I found myself embarrassed by the smell of smoking, the unhealthiness of inhaling carbon and burnt gasses created guilt within me. I'm a medical patient and my health is a top priority so I knew I needed to change.
I bought the Neo foremost because it was the vape solution that allowed the most smoking-like experience. I could use my favorite glass with it and thus my same routines.
My initial impression of vaping with Neo was "is that it?" It was underwhelming, less of a high and virtually no vapor exhaled. (I had no experience with vaping at all at that time) I slowly eased into the use of Neo, experimented with the heat settings, different pipes, and as the weeks went on I felt the high was getting better. I had to learn that the vape high is slower, it builds like a wave rolling in. In retrospect I had to reset my brain from the expectation of the high impact, immediate, effects of smoking. It took a few weeks for me to transition to the new way.

Now I look forward to getting my glow on. Each session I expect to take some time, relaxing, listening to music while heating the Neo, loading the bowl, taking a few puffs and a pull then stirring and tamping, repeating three or four times. it's a pleasant ritual that is not to be had from the mainstream black box portable vapes. The orange glow is warm and inviting as it penetrates the glass bowl. This effect is a nice bonus, it feels warm and fuzzy like looking into a fireplace.
I'm still trying to find the right heat setting as it is easy to burn my bowl as the session progresses and everything heats up resulting in some whiffs of smoke along with vapor. Turning down the heat one notch half way through the session works well-four dots down to three.

I'd like to add that my Neo did fail to heat up one day after two months of use, so I emailed Prrl and they were on it pronto. I had a replacement unit within 3 days. Top customer service from Harvey with a handwritten note from Mark the CEO. The personal touch that is so hard to come by these days.

Schott Borosilicate 14mm Bowl
Suhail Karimi (California)

This thing is great for when I'm on the run, it hits the heat safety pretty quick imo, and I wish I had a bit more power, mave a dual 18650 setup for a little more aggressive heating, also I think it would be awesome to make it a 510 threaded mechanical mod attachment instead of sticking with the regulated mod but that might be too advanced for some users

The Neo
Sam (Texas)
Once you go Neo you never go back

Daily toker checking in, the Neo is a game changer. Honestly after using it I just don’t want to go back to combustion. I will say that it takes some practice to get used to the Neo, but once you nail it down you get clean, delicious rips everytime! No, you’re not gonna get whole milk hits, but you can get close to 2% 😬 I will also say that the bowl on the device is fairly fragile so be careful, buy the nice leather case Prrl sells, and always lay the device down when not in use. Also, Prrl has THE best customer service of any company I’ve ever (like seriously ever) dealt with. Shout out to Mark and the Prrl team!

The Neo
Jenoi McKay (Ontario)
Quality and quantity of smoke.

Once you figure out not to pack the bud so hard but to still let some air go through, it's the best and cleanest solution out there. Very proper.

The Neo
Kevin Mcferron (Ohio)
Neo review

Works great. Haven't used my other vapes since receiving the neo.

The Neo: Chimney Repair
Todd Johnson (Missouri)
Tastes Great, Less Re-Filling

As direct as I can make it:
If you think you might like the Neo as an alternative to fire and smoke, you will LOVE it.
It works. It really works.
Amazing spectrum of flavor.
Slightly different (in no way diminished) effect.
Significantly less taxing on our lungs.
Eliminating smolder lowers your herb costs.
Transformative Experience
Supportive ecosystem!

The Neo

Having the Neo for a couple months now, I have have found some timing and heat preferences that have been consistently extracting unique flavors. One technique I have been getting better at is timing one hit at level five without overheating the material. Timing and how much airflow is needed combined, has given some really unique tastes when I time it right.

Overall I am amazed at how effective the Neo is when it comes to flavor and potency.

Neo Leather Case
Ginger Bier (New Jersey)

The leather case adds a touch of elegance. The soft, pliable leather makes storing the Neo easy. A snap closure keeps everything inside protected. Great add to a smooth device. It should keep the Neo looking good indefinitely.

The Neo
Jerry Chiu (Colorado)

Great pairing with my Sticky Brick. Nice work Prrl Labs!

The Neo
Martin Miller (New York)
A Better “Mousetrap”…

Quality built.

No waste…use less and results are 🤪

For me, a short and successful learning curve.



Buy Extra Batteries

Like to Haves…want to haves…need to haves…

An add on bowl would be great…

Cool Accessories so I can spend more money…

Free passes to a massage therapist for the hell of it…

Great Job!

The Neo
Steven Blackwell (California)
Very personal customer service

Very patient and eager to teach !!! Very well made product that is great for medicating ✌️✌️

The lighter of the future.

The Neo really is an impressive and versatile device. Being able to use a myriad of different glass bowls, pipes, basically anything really is just amazing. Great flavor and great customer service as well. Being able to still keep the ritual of smoking without actually smoking is a great way to relax.

The Neo
Pete Farrelly (Indiana)

I dig it so far. Great directions. Thanks for working hard on the improvements.

The Neo
Enja (Florida)
Smooth Smooth Flavourly Hits

If you take long, slow hits using this I promise you won't be disappointed. You will get the most smooth, delicious hits without the harshness!

The Neo

I have many vapes. The neo is right in line with the vapor production of dynavap. Just on a larger scale.

The Neo
luis (Texas)
my impressions after a week or so

the neo feels substantial in the hand. there's some getting used to, to get a proper grip on it while putting it on a pipe or bowl. but i got the hang of it i think. i'm afraid i may drop it, i'd like to have some sort of loop on it, to put on my wrist, like you see for small cameras. i have been vaping for awhile, mainly the pax2, davinci iq, the dynavap and the mflb, so i'd retired a bunch of old glass pipes and bongs because i wasn't smoking anymore. it's nice to dust off some gorgeous glass and put them back in the rotation. the great thing, the glass doesn't get all gunked up, just a quick brush out and it's clean again. so far, it's fit every pipe and bowl except for the very smallest, like on the proto-pipe or one-hitter bowl. there's a small learning curve, i don't know if the three diamonds setting or the two is better but it's been fun experimenting. first impressions, i get smooth vapor from it, sometimes at the higher temps the pax2 can get harsh and so can the dynavap but this one, i haven't had one harsh draw yet. admittedly i've not pushed it to the 4th diamond setting.

The Neo
Cup (Wellington)

The Neo works awesome 👌👏😎
Pairs well with almost everything.

Schott Borosilicate 14mm Bowl
Sidewinder (California)
Back to the Future

I've been through several vaping systems and each time I thought I was on the cutting edge of vaping. After finding each of them lacking in some way I ended up lighting a bong again. When I saw the Neo I instantly knew all the problems I'd had with other vape systems were solved and ordered a complete outfit with the bubbler. Having a background in Aerospace and being grounded in physics I could see the vapor-path was unimpeded and relied on the user to draw heat down through the material, rather than have the heat-source under the material to potentially ignite it. I'm so confident this will be my system I purchased extra bowls in case I drop one on the tile. The 14mm bowl allows you to use this system with all your existing glass. I received my Neo and have been using it for about six weeks. My glass cleans up super easy and there's never any resin or exotic cleaners needed - salt and alcohol does it all. If you are a medical user you will not wait more than one (1) minute for your relief.