Customer reviews

Based on 105 reviews
84%
(88)
13%
(14)
1%
(1)
2%
(2)
0%
(0)
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Terp Surfer Pipe
Dave Myers
The Neo + the Terp Surfer = MAGIC

I received one of the first Neos, and I’ve loved it since day one, but when I received my Terp Surfer it took things to a fantastic other level! The flavor and clouds It produces are truly phenomenal, and I highly recommend, that if you’re a vaper or looking to move from combustion to vaping, you pick up this combo!!!

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Terp Surfer Pipe
Jamie Toth (Oregon)
Great Device that Creates Amazing Experiences

The Neo transformed my vaporization experiences into more than I had even hoped! Since this revolutionary device allows me to use my own glassware and other cannabis ephemera, my favorite rituals with beloved pieces remain intact!

The Neo with the Terp Surfer creates delicious vapor that shows off the amazing flavors that craft cannabis has to offer in an easy to clean design. The Terp Surfer and the Neo are literally made for each other, and the two create a delightful flavor and experience that will have you coming back for more.

The thoughtfulness of both the Neo and the Terp Surfer make them an exceptional way to enhance your cannabis experience.

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The Neo
Izzy D (British Columbia)
Works great

It works great and the new pipe you guys made is awesome.

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Terp Surfer Pipe
Frank Martinez (Florida)
Surf Ze Terpssss

Ok, so you might've read reviews about the Neo not sealing right for certain pipes or after the hash burns thin. This experience made the Neo enjoyable for a bit, but for some people -like myself- since it didn't work for the entire session, you kinda ended up smoking the last bits with good ole' combustion (lung tar). Fast-forward and I see this surf pipe come into the product line and I had serious doubts about shredding that much money on a pipe... but i did, because after thinking long and hard — it just made sense. Why? Because I knew the Neo provided the almost-perfect hash experience and the pipe was that "almost." You know when you have a great idea and it turns out to be just what you had in mind (great) and you feel super stoked about it with a great sense of pride that your intuition worked... well, this was exactly that. Not only does the Neo work for the ENTIRE sesh, but it also makes it seal PERFECTLY... i have had so many perfect sessions with so much flower taste, it's honestly ridiculous. With combustion, I had to clean the ceramic bowl of my clemson pipe every other session... with this combo (Neo + Surf pipe) I haven't cleaned it not even once. Amazing. Buy it. You wont regret it.

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Terp Surfer Pipe
Mitchell Colbert (California)
Surfing on Waves of Terps

I've been a big supporter of PrrlLabs since I first got my Ember a couple years ago, and as revolutionary as the Ember was for my vaping/smoking experience, the Neo took it to the next level. Not only does the Neo work better than the first model, it seems to have more battery life and work on a wider range of devices.

Now that I also have the Terp Surfer, I don't even need to worry about using different devices, because the Neo fits *perfectly* to the Terp Surfer pipe and produces some very quality clouds of vapor.

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Terp Surfer Pipe
Eric (California)
Terp Surfer

Perfect companion for the Neo. Pricey but worth it if you already have a Neo. Thanks for another great product Prrl Labs!

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Schott Borosilicate 14mm Bowl
Dave L (California)
Great product!

It's easy to use and gets good hits. There is a little bit of a learning curve with the temperature settings, but once you experiment and get the hang of it, it works like a charm!

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Terp Surfer Pipe
Littlejoe (California)
Neo and terp sufer

The two are powerful and effective

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The Neo
Tim Norton (Hawaii)
Addictive

So I’m a bong guy and after some getting used to vape vs. smoke , I’m now not able to smoke with a lighter because it tastes like harsh smoke and is not enjoyable anymore...I wasn’t looking to stop smoking altogether but I guess it’s better for my 49 year old lungs. The Neo takes some time to experiment with what works best for you as with any vaporizer but once you get it dialed it’s pretty much as enjoyable as combustion. Definitely get a few more batteries and a fast charger.🤙🏽

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The Neo
Dave L (California)

The Neo

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The Neo
Joan B (Catalonia)
Vaporization game changer

Neo is awesome. Only point I cannot still evaluate is duration/resistance: Im a heavy user; I break carftys after 350h of use and I need a new dynavap cap every 6 month.

Neo is very good. Needs almost no maintenance. So versatile.

Also very well designed: Even when it stops and says "Device is too hot", the battery is cold.

You are incredible inventors. Maybe in the future we will see more gadgets like this, but prrl labs did it first. Simplifying complexity is something only genius can do ;)

Who can still defend that "full convection" is a myth, having a Neo? Not me...

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The Neo
Scott Bailey (Oregon)

The Neo

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The Neo: Chimney Repair
Ryan P (Nebraska)
Great Product, Even Greater Company!

I’ve had the Neo for a little over a month now and have used it every day until I dropped it a week into having it…total klutz! Quartz chimney cracked and broke my heart. Went back to the site with tears and loved it so much I was going to order a brand new one to replace it….but fortunately they had a chimney repair service!! Sent it to them and after a few days got it repaired and was back to brand new. Company is first class and shows in their products and service. I can’t wait to see what else this place pumps out. Thank you!

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The Neo
Tyler Glosik (Ohio)
Works great

This is a brilliant product, highly recommend it to any prospective buyer

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The Neo
Ryan P (Nebraska)
This is everything

Received my Neo in amazing packaging. Easy to use and so much flavor. I currently use an Airizer Extreme Q for my daily so it was not too much of a transition to use this with my Heir Aura. Will never be using a lighter again! I can promise you that.

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The Neo
Michael (Minnesota)
Impressive vapor from a small package!

This little thing really does rip!
The Neo takes a bit of a technique and patience to make this work, but once you get the hang of the simple technique, this thing really delivers!!
Keep an open mind, put on some music, and relax! This thing works best when you're using slow, gentle sips, and will literally not work if you're ripping away too hard.
And if you're not the kind of person who cares about hoarding ABV, you can easily blacken your herb without combustion.
Some users find that their best results come from giving their herb a cycle of heat first to warm up their herb, and then drawing with their next heat cycle.
Another beauty about this, is never worrying about putting a cherry out to stop your herb from wasting away while you're not pulling. No combustion means no cherry poking!

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The Neo
Johnny Ruggieri (California)
Customer support is everything these days!

I had an issue with the first one that arrived. It wasn’t holding charge and overheating fast. I emailed Prrl and they got back to me within a day to ship me out a new one. That commitment to their warranty really said something to me. Is a beautiful piece. Weight feels good in the hand. They ain’t cheap but once you feel it in your hands you realize why

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The Neo
Gina (New Jersey)
1 year later...

It's been about a year since I ordered the Neo...and I still love it! I actually found this device after scouring the internet for days, finding a device that was suitable to my various medical conditions. Then I came across this site posting about a new product that would be released soon (it wasn't even available at the time and I normally do not buy devices where I cannot read reviews, but I was desperate)! I have a lot of allergies, so finding a way to inhale without combustion or placing your herb in a stainless steel bowl or through a stainless steel filter (which is no-go for nickel allergy people) was extremely difficult! Ceramic is ok, but is often treated with some chemical or another, and ruins the purity of your experience. With this device I can put my flower in a glass bowl, and heat it with nothing more than pure glass and quartz touching my medicine. Definitely a cleaner way to medicate!

Aside from purity, the functionality of the Neo is extremely versatile; which makes it ideal for smokers or vapers. It can be used with a pipe or glass water piece, and you can adjust your temperature accordingly. There is a bit of a learning curve, but once you get the hang of it you can definitely customize it to your needs. I normally don't get devices that have preset temps, but since the heating element is button-activated, you can hold the temp for as long or short as you'd like, which you can't do with other vaporizers or through combustion. Even with vaporizers that let you set specific temperatures, your herb sits in the bowl and continues to cook, even after you turn it off! With the Neo, you just set the level of your heat, then hold and/or release the heating button to maintain or adjust your temperature. When you are done, you remove it from your herb. It sounds complicated and it did intimidated me at first, but trust me...after you get the hang of where you like YOUR temperature, it is the most efficient AND effective way to medicate. You are able to get much more consistent heating throughout your herb, which means you waste less!

I will admit in the beginning I had some complications with the battery, and these guys are definitely willing to spend as much time as necessary to help resolve your issue. In the end it turned out to be a minor glitch and operates just fine. The battery level was dropping after only being on a few seconds, because it shows it going down if it is not at complete 100% capacity. It wasn't actually draining to 75% after only a few seconds, but since it was not perfectly 100%, it was showing battery loss. It lasts as long as a proper functioning Neo should though. It's a little hard to decipher how much battery you actually have, but again, a very minor issue. I just make sure I have other charged batteries as a back up.

In conclusion...both the product and customer service are stellar and I couldn't be happier to support this business and promote their product!

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Neo Leather Case
Chef Sebastian Carosi (Washington)
Revolutionary

This device is Absolutely revolutionary for the lighter using cannabis consumers of today... I don't smoke much flower these days, but when I do it will be with my newly discovered neo

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The Neo
4Dbox (California)
The Neo is about the ritual of session

I've evolved into an edible doser during the day but at night I find myself smoking a little for the extra headspace of the evening. Which is saying that I am not a heavy smoker by any means. But I found myself embarrassed by the smell of smoking, the unhealthiness of inhaling carbon and burnt gasses created guilt within me. I'm a medical patient and my health is a top priority so I knew I needed to change.
I bought the Neo foremost because it was the vape solution that allowed the most smoking-like experience. I could use my favorite glass with it and thus my same routines.
My initial impression of vaping with Neo was "is that it?" It was underwhelming, less of a high and virtually no vapor exhaled. (I had no experience with vaping at all at that time) I slowly eased into the use of Neo, experimented with the heat settings, different pipes, and as the weeks went on I felt the high was getting better. I had to learn that the vape high is slower, it builds like a wave rolling in. In retrospect I had to reset my brain from the expectation of the high impact, immediate, effects of smoking. It took a few weeks for me to transition to the new way.

Now I look forward to getting my glow on. Each session I expect to take some time, relaxing, listening to music while heating the Neo, loading the bowl, taking a few puffs and a pull then stirring and tamping, repeating three or four times. it's a pleasant ritual that is not to be had from the mainstream black box portable vapes. The orange glow is warm and inviting as it penetrates the glass bowl. This effect is a nice bonus, it feels warm and fuzzy like looking into a fireplace.
I'm still trying to find the right heat setting as it is easy to burn my bowl as the session progresses and everything heats up resulting in some whiffs of smoke along with vapor. Turning down the heat one notch half way through the session works well-four dots down to three.

I'd like to add that my Neo did fail to heat up one day after two months of use, so I emailed Prrl and they were on it pronto. I had a replacement unit within 3 days. Top customer service from Harvey with a handwritten note from Mark the CEO. The personal touch that is so hard to come by these days.

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Schott Borosilicate 14mm Bowl
Suhail Karimi (California)
Awesome.portable

This thing is great for when I'm on the run, it hits the heat safety pretty quick imo, and I wish I had a bit more power, mave a dual 18650 setup for a little more aggressive heating, also I think it would be awesome to make it a 510 threaded mechanical mod attachment instead of sticking with the regulated mod but that might be too advanced for some users

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The Neo
Sam (Texas)
Once you go Neo you never go back

Daily toker checking in, the Neo is a game changer. Honestly after using it I just don’t want to go back to combustion. I will say that it takes some practice to get used to the Neo, but once you nail it down you get clean, delicious rips everytime! No, you’re not gonna get whole milk hits, but you can get close to 2% 😬 I will also say that the bowl on the device is fairly fragile so be careful, buy the nice leather case Prrl sells, and always lay the device down when not in use. Also, Prrl has THE best customer service of any company I’ve ever (like seriously ever) dealt with. Shout out to Mark and the Prrl team!

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The Neo
Jenoi McKay (Ontario)
Quality and quantity of smoke.

Once you figure out not to pack the bud so hard but to still let some air go through, it's the best and cleanest solution out there. Very proper.

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The Neo
Kevin Mcferron (Ohio)
Neo review

Works great. Haven't used my other vapes since receiving the neo.

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The Neo: Chimney Repair
Todd Johnson (Missouri)
Tastes Great, Less Re-Filling

As direct as I can make it:
If you think you might like the Neo as an alternative to fire and smoke, you will LOVE it.
It works. It really works.
Amazing spectrum of flavor.
Slightly different (in no way diminished) effect.
Significantly less taxing on our lungs.
Eliminating smolder lowers your herb costs.
Transformative Experience
Supportive ecosystem!