Customer reviews

Based on 144 reviews
85%
(123)
13%
(18)
1%
(1)
1%
(2)
0%
(0)
Recreation companion

I’ve had my eye on the Neo for quite a while now and finally pulled the trigger!! I’m really glad I did…quality of experience and health benefits were my primary objectives and this is a great addition to my recreation equipment, also way easier and safer to use in windy and fire-risk scenarios which are quite common for me in the back country.

I have had a little bit of confusion with the on-off switch, seems like I haven’t quite got the rhythm of the triple click down yet.

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Neo Atomizer
Matthew Sumpter (New Mexico)
Everything is vapor

Awesome device to vape out of any bowl! I'm not really smoking at all anymore. Works really well once you get the hang of it.

A device for the connoisseur

The Neo device is not the ideal for a brand new cannabis user, as the highly customizable actions of this device allow for dynamic experiences that many newbies cannot apppreciate.

The neo provides flexibility around your hit, allowing you to blow a big cloud and nearly burn the herb, or to heat very gently only lightly vaporizing and getting primarily terpenes.

While it’s a bit clunky seeming at first and there is a learning curve, once you get into the groove of how to use this device you won’t want to leave how without the Terp Surfer and your Neo.

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The Saucer (concentrate pad)
Peter Fisher (Oregon)
Neo your way to healthy living.

I purchased my first Neo over a year ago. Since then I have also added the black Neo, the Terp Surfer and all of the other accessories offered by Prrl Labs. After years of smoking cannabis, other portable vaporizers just didn’t cut it. I seem to want to fulfill the habit of smoking a pipe or taking a bong hit. The Neo replaces the conventional lighter. The glass bong bowl fits directly into my beautiful bong. And with the Terp Surfer I can even use concentrates with the new Saucer that they have just released. So now my old smoking habits have been replaced with a very healthy alternative for medical cannabis use. The negative affects from smoking cannabis no longer exist in my lungs. The sore throat and coughing are now gone. I don’t know how to thank you enough for helping me on my healing journey with medical cannabis. Thank you Prrl Labs.

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Neo Atomizer
Aric Marsh (Ohio)
Great for asthma!

Although I am only an occasional smoker (or in this case, vaper) my experiences with the Neo have been tremendous so far. It really allows to you taste the bud, and you can get a lot of value out of just a small amount of cannabis. I decided to get this because I was getting tired of how unpredictable edibles are and can't smoke traditionally because of my asthma. This device has been a godsend because when I use it I get no phlegm, flair-ups, or wheezing; and I prefer it over a traditional vape because I get to use all my old pipes and bongs and what-not. I really don't have much else to say, just that customer support is really good with this company and if you're on the fence just go for it! Good ideas like this need more support. The only (minor) downside is that the Neo does smell like weed for a couple hours after use, it's not nearly as bad as smoking but if you're in small room it might smell for a while.

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Neo Atomizer
D S (New York)
Great Product

From an engineering standpoint, this is a well thought and well designed product.

The materials used are very good and it does an excellent job functionally. I like the fact that you can swap out the battery fairly easily. It recharges via USB C within an hour roughly, if you use a high power USB adapter.

It is easy to hold and use and within a few attempts you figure out the right method and settings that works for you. With the Heir bubbler, I am using the 4 star setting and it is very clean. Would definitely recommend. Hopefully it holds up for a few years.

As an aside, if your unit does not recharge after removing the battery tab, simply remove the battery and reseat it. That solved my issue.

Kudos to the engineers behind this product!

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Schott Borosilicate 14mm Bowl
BuzzBoy (California)
Ratings

Any rating below 5 only means you have not mastered its function. It certainly keeps up with my heavy portables! Ooh, this micro-doses real well.

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Neo Atomizer
BuzzBoy (California)
Learning curve

Under the correct circumstances it performs nicely. I bought it for the portable convection desktop alike affect. I am personally pleased to have taken the challenge!

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Silicone adapter (2-pack)
BuzzBoy (California)
Great platform

Never an end-game here. The Neo has worked out to an excellent addition.

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The Neo: Chimney Repair
Just another farmer (Oregon)
Ceramic chimney repair

Ceramic chimney repair
I am the world’s best at breaking stuff!!! So of course I dropped my NEO over an unforgiving surface and broke the ceramic chimney.. Lucky for me The team at Prrl Labs was there to save the day!! I ordered a new one on their website, and shipped it off. In a surprisingly fast turnaround my device on his back at my door in less than a week. Great job Folks!!!!

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Terp Surfer Pipe
Alice Boher (Florida)
hanging ten with Neo + Terp Surfer

I'm a longtime old-fashioned toker, and it took a moment to get the hang of the Neo, but boy am I glad I stayed the course! The revelatory tasting experience, the bright high...the Neo and the Terp Surfer bring out the best in my humble homegrown herb. Thank you, Prrl Labs for introducing me to a whole new dimension in enjoying my favorite plant.

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Terp Surfer Pipe
Gary Juelich II (Missouri)
Great products

The pure taste is remarkable. Solid product and the size of the pipe is perfect for heat placement.

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Neo Atomizer
Jeff L. in Canada (Ontario)
Awesome Unit!

Solid Unit, Opens a Lot of Possibilities
The Neo is a well built easy to understand vaporizer. The controls are straight forward and easy to operate. However, be prepared to practice different heat settings and draw strength until you get it to work good for you. It took me about 5 sessions to get it. Once you get it, it’s easy to replicate. I only vape now but I have a good collection of pipes & bong bowls that I can use again with the Neo.

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Silicone adapter (2-pack)
Jeff L. in Canada (Ontario)
Silicon Adapter...Good to have!

I bought 2 extra silicone adapter with my Neo. One is included but I thought I may need more in the future. So far the included adapter is still working great. They're good to have to ensure a good seal with your pipe or bowl.

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Silicone adapter (2-pack)
Jeff L. in Canada (Ontario)
Solid Unit, Opens a Lot of Possibilities

The Neo is a well built easy to understand vaporizer. The controls are straight forward and easy to operate. However, be prepared to practice different heat settings and draw strength until you get it to work good for you. It took me about 5 sessions to get it. Once you get it, it’s easy to replicate. I only vape now but I have a good collection of pipes & bong bowls that I can use again with the Neo.

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Black Neo + Walnut Terp Surfer Bundle
Wavy Vaporizers (Florida)
Herbal extractor

It's not a vaporizer it's a herbal extractor. Donr like to say that neither? Ok it's a heater. It's not a vaporizer because NO WEED goes inside the neo at all. The neo is just providing u heat to use. Perfect loophole to jump through this crucification vaporizers are going through. Blame big pharmaceutical companies for this vape mail ban. Fuck tobacco fuck combustion

Judge.me YouTube video placeholder
Smooth experience

I’ve had the Neo for about a week now and I’m enjoying it very much. It’s a beautiful design and there’s so much support that it wasn’t stressful to learn how to use it. I also know that I’ll get better at using it over time so I’m in no rush. I definitely get high from using it and I just love that I’m taking better care of my lungs!

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Neo Atomizer
Easy Wind (District of Columbia)
Game changer for flavor chasers

When you first pick this up out of the box you’ll be amazed at how heavy and solid it feels. The controls are intuitive and easy to learn quickly. It will work well with any bowl or slide that makes a nice seal with the glass chimney and keeps the herb within about 3/8” of the end of the chimney. I enjoy it with a j-hook and a OWW Noisy Cricket bowl.
Starting at one “diamond” of power you get wispy hits of pure blissful flavor. As you temp step up - stirring the load and increasing the power - you’ll get bigger clouds without much loss of flavor. Extraction is thorough and efficient with AVB as brown as you want it - right up through combustion if you overcook a dry load on full power. Battery life is on par with other 18650 powered devices - and being able to carry spare user-replaceable batteries is a huge plus.
As for negatives: the glass chimney is very delicate and the Neo is slippery and easy to drop - especially after a few sessions. Fortunately chimney replacement is handled quickly at a fair price. At the suggestion of Neo Support I added some Cat Tongue grip tapes to the sides of the Neo and that improved the grip dramatically.
Usually there’s a trade off between big flavor and big clouds and the Neo gives you both in a high quality device.

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Neo Atomizer
Aaron H. (Minnesota)
The future is here - Get rid of that lighter!

The Neo: Innovative, easy to use, amazing flavors, great accessories, and enjoyable. An incredible device with excellent customer service!

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Neo Atomizer
Ethan Ouimet (Oregon)
Great Product, Amazing Experience

There are a lot of products on the market that market themselves as being “vaporizers”, but in fact most are not truly vaporizing your cannabis. That’s not the case with the Neo, and wow does it accomplish true vaporization so well! It’s easy to use, gently heats your cannabis, produces amazing flavor, and is an all around enjoyable experience. It works perfectly with the Terp Surfer and I also had success using it with other glass devices as well (however the glass insert bowl design of the Terp Surfer makes for optimal use of your material).
I’m very impressed with the design and engineering of the device as well. Heat management in such a small form factor is a challenge but I never felt any safety concern with the Neo when operated properly. The single button operation is great and swappable batteries are a plus too.
I’d highly recommend this device as an addition to your cannabis consumption routine, it’s a truly unique and wonderful experience.

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Terp Surfer Pipe
Ethan Ouimet (Oregon)
Fantastic Device, Incredible Experience

There are a lot of products on the market that market themselves as being “vaporizers”, but in fact most are not truly vaporizing your cannabis. That’s not the case with the Neo, and wow does it accomplish true vaporization so well! It’s easy to use, gently heats your cannabis, produces amazing flavor, and is an all around enjoyable experience. It works perfectly with the Terp Surfer and I also had success using it with other glass devices as well (however the glass insert bowl design of the Terp Surfer makes for optimal use of your material).
I’m very impressed with the design and engineering of the device as well. Heat management in such a small form factor is a challenge but I never felt any safety concern with the Neo when operated properly. The single button operation is great and swappable batteries are a plus too.
I’d highly recommend this device as an addition to your cannabis consumption routine, it’s a truly unique and wonderful experience.

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Neo Atomizer
Michael Capizzi (New York)
Gets better with every session!

Definitely a learning curve here but you’ll be very happy once you dial it in. So far I find a bowl is a better option than a bong, but again I’m still dialing it myself. Flavor is outstanding! It’s worth picking up another battery or two. This thing puts out a lot of power and therefore the battery tends to diminish quickly. I’d say 4-5 bowl packings (sessions) per charge. Overall, I’d buy it again.

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The Neo: Chimney Repair
TiffyBob (California)
Good As New Neo

Clumsy me dropped my Neo and cracked the glass. It took just a minute to order a repair, and my Neo was back as good as new in less than a week. What could have been heartbreak was just a break. Great service, great product. I couldn't be more pleased, unless I were less clumsy.

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The Neo: Chimney Repair
shopdognyc (New Jersey)
One of the coolest things I own

Love experimenting with the Neo on different bowls. Glad I have one of the first sets that came out and the guys really stand behind their product and customers. How can you go wrong?

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Neo Atomizer
Customer (Michigan)
Great customer service!

Hello, I had an issue with my Neo and they quickly replaced it for me with a new one. Back in business with such a great product!